1. Introduction
This policy concerns the information processed to provide RealtyCrawl’s public-source API, including account administration, payments, requests, support, and usage records.
2. Information we collect
Information comes from details supplied by customers, API activity, payment records, and authentication providers. We also process limited browser or device information for sign-in, security, and analytics.
- Contact and account details, workspace information, and messages sent to support.
- Operational data, including request identifiers, called endpoints, credit transactions, cache indicators, and event times.
- Payment-related metadata processed with our payment service.
3. Purposes of processing
We process information to deliver and protect the service, manage credits, investigate requests, improve reference material, answer support inquiries, address abuse, and meet legal requirements.
4. Applicable grounds and individual rights
The applicable processing basis can include performance of a contract, legitimate interests, consent, or a legal requirement, depending on location. Where the relevant rights apply, individuals may seek access, rectification, erasure, portability, restriction, or object to processing.
5. Sharing and transfers
Service providers support hosting, measurement, sign-in, payments, messaging, and security. Customer personal information is not sold. Appropriate safeguards are used when information is transferred internationally.
6. Retention and security
Retention periods reflect operational needs, accounting, disputes, security, and legal duties. Technical and organizational measures are used to safeguard the service and its records.
7. Cookies and contact
Cookies are used for sessions, security, preferences, analytics, and product measurement. Direct privacy inquiries through the contact page or dashboard support area.